The Premier Service program is a service delivery program designed to create a consistent, reliable, measurable, and marketable service experience for the customer. 

We compete in an industry where consumers see little difference between real estate firms or agents.  NAR’s and our own research shows that despite reasonable levels of buyer and seller satisfaction, 69% for sellers and 79% for buyers, little repeat business results.

Only 4 percent of buyers used an agent they had used before and 21% of sellers.  Why?  We find that customers do not understand what we do to earn our commissions, feel powerless during the transaction and do not trust us to be on their side.

The Premier Service program addresses all these issues. The process starts with listening and continues by establishing mutually agreed upon expectations.  Our commitment to service is then put in writing with our pledge.  We perform our service as agreed upon and then allow our clients to grade us afterwards through an independent 3rd party research company.  View our buyer survey and seller survey.

How do you differentiate yourself from the competition?

I know that you provide a very high level of customer service to your clients. What would you do if your customers could put their satisfaction in writing? How would you use this information? Courtesy GMAC Premier Service Sales Partners have made a commitment to take their practice of real estate to the highest level of customer satisfaction and accountability, and because of a survey that is sent to all of their customers, they can prove this and show their customer service results to all their prospective customers! This has resulted in a remarkable industry leading 94% national customer satisfaction rating with 90% of our Sales Partners having  a 100% Customer Satisfaction Rating!

Are you being recognized for the level of service you provide to your customers?

Consumers have told us that they want help throughout the entire home buying and selling process. They want suggestions and recommendations of core services related to their real estate transaction. As a part of GMAC Home Services, Courtesy GMAC Real Estate provides one-stop shopping through a full range of transaction and home-related services to Real Estate Brokers, Sales Partners and consumers.

Are you adding value to your real estate transactions by providing one-stop shopping to your customers?

The business of real estate changes constantly. The GMAC Real Estate Learning Center helps Sales Associates stay ahead of the changes by offering the most current industry information addressing today's pressing real estate issues and trends. Available offerings include a wide-range of live classroom settings on  GMAC Real Estate's On-Line University.

Are you getting the education and training you need to keep up with the changes in the real estate industry?

Presenting a professional image is made easier with the right marketing tools. The GMAC Real Estate Buyer and Seller Presentation System, Personal Promotion, Prospecting, Farming and Elegant Homes materials are beautifully designed, many customizable and created to help Sales Associates develop confidence in their abilities to connect with people in a consistently positive and professional manner. And all these tools and systems are easily accessible through www.gmacmembers.com, our company intranet site.

Are your marketing tools presenting a consistent and professional image?

Elegant Homes is our powerful luxury marketing program for Courtesy GMAC Real Estate listings. This program includes upscale listing presentation materials and a multi-media advertising program with print advertising in national luxury home publications and unparalleled property exposure on a collection of national websites targeting luxury home buyers.

The Elegant Homes program helps our Sales Associates establish luxury marketing points of difference and positions them as Trusted Advisors, Skilled Negotiators and Expert Facilitators of luxury real estate.

Do you have an affluent marketing program that differentiates you from your competition and helps you win listings in the luxury market?

HomeRewards is a proven GMAC Real Estate program designed to give our clients access to special offers and services that can deliver value and relieve the stress of buying or selling a home. HomeRewards enables Sales Partners to offer discounts on products and services through approved GMAC Real Estate national and local partners. HomeRewards creates more opportunities for customer contact and helps our Sales Partners secure more listings.

Does your current company have a program that provides national and local offers and services that helps you win more listings and more highly satisfy your clients?

Did you know that most real estate consumers begin their home search on the Internet?  Their preferred method of communication is email and they want lisitng informaotn available to them at a moment’s notice.  Courtesy GMAC Real Estate provides Sales Partners with insight, information and access to the latest technology including: innovative online learning tools, contact management systems, consumer websites with personal agent Web pages, and the latest personal communication devices to stay well connected with their clients.   In the car, at a client’s home or on vacation, it’s a virtual office.  All you need is Internet access.

Do you have access to the technology and training that will keep you one step ahead?

To maintain your competitive edge, your business requires the use of personal promotion tools, the latest technology solutions, high-quality signage, closing gifts and many other supporting items. Courtesy GMAC Real Estate provides Sales Partners with access to our network of well-respected, national and local vendors to help you build your business with proven, quality products at competitive prices. These vendors are easily found in one convenient location on www.gmacmembers.com and offer significant discounts to the GMAC Real Estate family.

Do you have the resources of national and local vendors to help you maintain your competitive edge?

The GMAC Real Estate ConnectionsPlus Program is a customer-focused expansion of our Broker-to-Broker program and provides our Sales Partners with a full array of ConnectionsPlus promotional tools designed to convey the message that whether a client is looking to buy or sell a primary home, vacation home or additional property across town or across the country, you can connect them with another GMAC Real Estate professional with local expertise, a commitment to Premier Service and a proven record of customer satisfaction.

In addition, you can enjoy relocation referrals from GMAC Global Relocation Services, one of the world's largest providers of corporate employee relocation services assisting more than 14,000 transferring employees each year.

Does your current company provide you with access to these kinds of referral opportunities to enhance your income?

These programs were created to offer exclusive savings, value and convenience to GM and GMAC's most important customers & it's active employees, retirees, select suppliers and key business associates. You can enjoy residential real estate referrals generated by our affinity group marketing programs and communications targeted to over 15 million nationwide GM/GMAC family members.

Does your current company offer the type of opportunities that a GM relationship can provide?

Did  you know that Courtesy GMAC Real Estate Sales Partners can enjoy exclusive discounts when purchasing or leasing a new GM vehicle through its GM Supplier Car Discount Program.   A new vehicle presents a successful image.  Wouldn’t a new GM car look good on you?

Do you have access to a vehicle discount program through your current company?

As an independent contractor, your financial security and retirement issues require extra planning and effort. The value of our Investment & Insurance Services Program spans a wide range of benefits and services for you and your family and offers you the opportunity to secure many forms of insurance -- auto, long-term disability and term life, among others -- family services, wealth management and much more.

Do you have the Insurance and Investment services available to plan a secure future?